How long does a custom project typically take?
Our turnaround time for custom projects is about 4-8 weeks from initial payment. Some projects may take longer depending on the complexity, revision process, and client approval.
Do you have a warranty?
We provide a one year warranty on the craftsmanship of our custom pieces. We encourage you to protect your jewelry by adding a fine jewelry policy to your homeowners, renters or individual insurance to protect against damage, theft or loss.
Do you offer appraisals?
Yes, we use a trusted third party appraiser.
Do you offer jewelry repair?
Yes, we offer various types of jewelry repair including sizing, retipping, stone replacement and full restoration. Unfortunately we are not able to repair costume jewelry.
Most of our styles are available for immediate shipment. In some cases, the items may have been sold out in store or have become unavailable. Should this happen, we will contact you to determine if you’d prefer to special order the item, or cancel your order. If you are in need of a special size please note that custom orders can take 6-8 weeks depending on the style. If we are able to size the ring we have in stock, we will do so at no additional charge. This may add a few days to the shipment.
How do you ship your items?
All items purchased in the United States are shipped 2nd day or next day via UPS or FedEx. These items are fully insured and require a signature. Please plan accordingly when making a purchase. Trabert Goldsmiths is not responsible for lost or stolen packages.
How much will it be to ship my item?
Shipping within the US:
Small items up to $60 can be shipped via USPS for a flat rate of $10.00
UPS 2nd Day (Shipping Insurance Included & Signature Required)
Up to $500 - $35
$501 - $3000 - $50
$3001 - $5000 - $75
Overnight Shipping (Insurance Included & Signature Required)
Up to - $5000 - $85
$5001 - $10,000 - $95
$10,001 - $18,000 - $130
$18,001 and up - $250
All shipments include insurance. Items of higher value may be charged an additional shipping/insurance amount. For all orders shipped via UPS or FEDEX, we require your signature on delivery, so please plan accordingly.
When will my item ship?
Please note that we will process your order as quickly as possible. Most in store available items ordered Tuesday – Friday will go out the next business day with the exclusion of holidays. Deliveries may be delayed due to inclement and extreme weather.
Trabert Goldsmiths is closed on Sundays and Mondays, any orders placed on Saturday, Sunday, or Monday will be shipped on Tuesday unless they are custom orders.
Do you ship to P.O. Boxes?
We apologize but we are unable to ship to P.O. Boxes.
We currently ship to the following countries including Canada, U.K., Singapore, Denmark, and Australia via DHL. Please contact us at firstname.lastname@example.org for pricing, other information and to find out if we are able to ship to your country. The customer is responsible for any possible customs/import taxes and duty fees from their countries that may incur.
Returns and Exchanges
We want you to be completely satisfied with your Trabert Goldsmiths purchase. To help ensure your satisfaction, we accept merchandise for return within fifteen (15) days from date of purchase for in-store and online purchases. Returned merchandise must be in its original box, original condition and unworn.
Sale items, custom orders, special orders, and engraved/altered/sized items are final sales and may not be returned or exchanged. Gift recipients will be issued a merchandise credit only. Gift certificates are not redeemable for cash.
Return of online purchases
Customers are responsible for return shipping and insurance. When we receive your return, we will inspect and review it. Your purchase must not show signs of wear or damage. Engraved, altered or resized items are a final sale. Once your merchandise has been accepted for return, we will process your refund or exchange as quickly as possible. Refunds will be made using the same form of payment.
Packaging and shipping of your return
Please package your item carefully so that it reaches us without damage. You are responsible for paying for your shipping costs. Shipping costs are non-refundable and the refund you receive will have the initial shipping cost deducted. Please make sure the item you are returning is insured and sent through a trackable shipping service. All returns should be addressed to:
2420 Fillmore Street
San Francisco, CA 94115
Any questions, please email: email@example.com